Smarsh, a Portland, Oregon-based digital communications data and intelligence firm, announced that it will introduce an AI-based offering called “Intelligent Agent.” This product will leverage large language models (LLMs) with the goal of streamlining the review, escalation and disposition of alerts generated within Smarsh’s Enterprise Conduct Surveillance solution. The firm said Intelligent Agent will be available as an add-on starting in 2025.
The product is designed to help compliance teams locate real risks while sifting out “noise” and screen out less relevant communications. The AI will learn from historical alert patterns and human analyst decisions, with the goal of emulating the expertise of compliance professionals.
Kim Crawford Goodman, CEO of Smarsh, said, “The Smarsh teams have quite literally written the books on these subjects. We have deployed more machine learning models broadly and at scale than any company in the industry.”
The Intelligent Agent is intended to integrate with existing compliance workflows within the firm’s platform.
According to Goutam Nadella, Chief Product Officer at Smarsh, the company’s customers expressed interest in a product of this type. “This is clearly a pain point in the industry, and we’re excited to be partnering with our global customers to solve the problem. We believe there’s an enormous opportunity to drive efficiency gains while also reducing organizational risk, creating a more satisfying work experience.”
The Intelligent Agent follows a recent announcement that Smarsh and Amazon Web Services have signed a five-year agreement to bring generative AI offerings to the financial services industry, enhancing their existing partnership. Through the partnership, the firms plan to provide the industry with tools to manage risk and surface intelligence from firms’ digital communications data at scale through the Smarsh Enterprise Platform’s cloud-based, AI-enabled applications and new generative AI capabilities.
In August, Smarsh’s data science team published a co-authored textbook on AI, and the firm announced the opening of its Costa Rica office. In July, it announced an integration with OpenAI’s ChatGPT Enterprise Compliance API.
Janeesa Hollingshead, Contributing Editor at Wealth Solutions Report, can be reached at editor@wealthsolutionsreport.com.
